Refund Policy - Partial or Full Refund for Our Products

At [BitCheats.net], we strive to provide our customers with the best possible experience when purchasing our cheats. We understand that situations may arise where a refund is necessary, and we have outlined our refund policy to ensure clarity and fairness in such cases.

1. Eligibility for Refund

Please note that not all purchases are eligible for a refund. Consumable products, such as game keys, and digital products available for a single download are non-refundable. If you do not agree with this policy, we kindly request that you refrain from purchasing such products.

2. Refund Criteria

A refund request may be considered under the following circumstances:
● The purchased software cannot be installed on a target computer that is not owned by the user or lacks the owner's consent (software available for a single HWID).
● The target computer operates on an unsupported operating system. Supported operating systems are listed on our dashboard's help page.
● The user fails to follow the installation instructions provided by our customer support team or declines remote access support.
● The user refuses technical assistance of any kind.
● The user intends to use BitCheats on more than one computer.
● Personal reasons (e.g., change of mind, accidental purchase, non-usage of the software, impatience for updates, etc.).
● Lack of access to the target computer (e.g., loss or damage to the computer).
● The target computer lacks an internet connection.
● The user's target computer does not meet BitCheats' compatibility requirements.
● BitCheats software has been unlinked or damaged due to antivirus software or the target device owner's actions.
● The target computer loses connection to the BitCheats subscription due to a factory reset or operating system update.
● The user receives bans unrelated to AntiCheat.
● The user receives a ban but cannot provide evidence linking it to the use of BitCheats.
● The user refuses to provide additional evidence when fraudulent evidence is suspected.

3. Chargebacks and Refunds

In the event of a chargeback by a credit card company or a similar action by another payment provider, we reserve the right to suspend access to any accounts associated with your purchase.

4. Refund Process

To request a refund, please ensure that you have read and understood our Terms and Conditions of Use. Refunds will only be granted if BitCheats is conclusively linked to Anti-Cheat instant detection bans. No refunds will be provided for other types of bans or after the warranty period has expired, as this implies the user has already benefited from the product in accordance with our sales terms.

5. Non-Compliance

Failure to adhere to our terms and conditions may result in a permanent ban on your account. If you wish to request a partial refund, a fine of 1/3 of the purchase amount will be applied. If you open a complaint with intermediaries (PayPal and Crypto), we will contest it with supporting evidence, and you will lose the right to a partial refund.

6. Providing Proof

To demonstrate the link between our cheat and a ban, you can:
● Create a new account, inject the cheat, and provide evidence of an instant ban. Ensure that these steps are recorded without interruptions or cuts in the video.
● Record the activation of the cheat using screen recording software or a mobile device.
● Please note that only these forms of evidence will be accepted. Other files may be considered auxiliary but must include either item I or II in the request. Failure to provide this information may invalidate your request.

7. Refund Request Procedure

To initiate a refund request, please send an email to [email protected] containing:
● The link or video file of the test demonstrating the ban.
● Attachments and request data, including your full name, email address used for payment, site registration date, and the product for which you are requesting a refund.
● Any additional evidence that may support your refund request.
Our team will review your request, and a refund decision will be made within three business days.

We appreciate your understanding of our refund policy and encourage you to reach out via the provided email address for any refund-related inquiries.